Monday, November 16, 2009

B&Q Kitchen - faulty MDF doors (veneers peeling off) Taking them to Court?

I got a shaker kitchen from B%26amp;Q about 2 years ago. I had it fitted by builders. I noticed 6 mths after fitting that some of the veneers were bubbling (lifting off). he prob got worse and now most of the veneers on my doors are lifting off. Been writing to B%26amp;Q HQ quoting Sale of Goods Act and saying that the doors weren't fit for the purpose. B%26amp;Q have been really clever and tried avoiding answering anything properly. The kitchen is discontinued. Therefore I said that I wanted a different kitchen which I liked with side panels, plinths, pelmet and cornice. They agreed to this verbally and in writing as "we agree to the relevant parts". They sent someone to prepare an itinerary to order the items. Now not honouring what they have said and are trying to say that by referring to "relevant parts" they meant the doors and they keep on saying I only had a 1 yr g'tee. I am taking them to Court have I got a chance of winning? I have made notes of the phone calls as evidence. Pls HELP. Ta

B%26amp;Q Kitchen - faulty MDF doors (veneers peeling off) Taking them to Court?
You do have a chance of winning, courts usually tend to be on the side of the consumer when its so very clear like this that the consumer has been taken in by a slimy business. Call the Better Business Bureau to report them. Call your local Chamber of Commerce to report them. Tell everyone you know about what they've done.....its not slander nor libel when its your own true story. Keep up the good fight, they're hoping you get tired and back down and when they see you won't, they'll get their *** together. Also, call you local television stations and see if they have a Consumer Watch type of segment, we have that in my home town and its a good good thing that has helped many people!!! Good luck!!
Reply:The case is sub judice if papers have been served.
Reply:If you have relevant notes of your phone calls, and who you spoke with, as well as any relevent paperwork, such as bill of sale, guarantee, and any letters written to or from the company, you have a fairly solid case. The glitch in this whole thing, is that you don't know what a judge will do. He may (and I think should) find in your favor. If he does, he will cause a court order to be issued. If the company, does not comply with the court order, then they may be held in contempt. I would at this point do two things, 1. Never buy anything from this company again. 2. Advise anyone who will listen of what happened, and advise them not to purchase anything from this company. I had a problem with a company called Vtech, and even wrote to their CEO in Hong Kong. I never got any response, but I use this as an example of how I talk about companies who do not honor their agreements. Good luck in court.
Reply:create a demo (and get the media involved) at the front of your local B%26amp;Q, with samples of thier shakey product.


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